Account

Delete your account

How to delete your Studio Zero account and the personal information attached to it, from the phone app or the web.

How to ask

Send an email to info@studio-zero.ca from the email address you sign in with, with the subject "Delete my account". Tell us which company you use Studio Zero with. The button below opens that email for you.

Email us to delete my account

In the Studio Zero phone app, open Chat and press Delete my account at the bottom of the list. It brings you to this page.

What happens next

• We reply within 2 business days to confirm it is really you.
• Once confirmed, your sign-in stops working.
• We delete your personal account information (your name, email address, mobile number, photo and settings) within 30 days, including from our backups as they expire.

What stays with your company

If a company added you to Studio Zero, the work you did there (tasks, comments, files and messages in shared conversations) is part of that company's records. We work with that company on your request; the company's administrator can also remove you from People & Access at any time. We keep only what the law requires us to keep, such as billing records. Our Privacy Policy (section 7) has the full detail.

Contact

Studio Zero, info@studio-zero.ca.